Invest in proactive inclusion measures
- Ensure that environmental planning and decision-making is accessible to all urban residents through concrete measures, e.g. accessible language and awareness-raising campaigns.
- Participate in the work of the people you are working with (e.g. citizen- and community-led initiatives), and approach them, instead of expecting them to approach you first.
- Involve mediators who can understand conflicts and diverging perspectives. Ensure that civil servants receive the right training.